We know you'll love our products, but if for any reason you don't, send them back for a full refund.
Terms and Conditions
Last Updated April 2024
1. INTRODUCTION, QUICK REFERENCE (AKA CLICK & YOU SHALL FIND), AND SUMMARY OF KEY TERMS (AKA THE ESPECIALLY IMPORTANT BITS)
A. Introduction – who we are, and what this document does
Welcome! This website is operated in Australia by Good Goods Pty Ltd, in the UK by Who Gives A Crap Limited (Company Number 10334484), and in the US by Who Gives A Crap Limited (although you may know us as Who Gives A Crap or Good Time) (also referred to below as “we”, “our”, “us”, “Good Goods”).
Here at Good Goods, we like to keep things fun and simple but sometimes to protect you, our fabulous customer, and us, we need to spell things out in detail. This document sets out our house rules, the dos and don’ts, the what and the whatnots, or what the lawyers like to call terms and conditions (“Terms” for short, we told you we like to keep things simple!).
It’s really important that you read these Terms carefully, and ensure that you understand and agree to them, before using our website/s or mobile sites/apps (together referred to as our “Online Store”) and/or access/use/purchase any of our content, products and/or services (together referred to as our “Products”) from our Online Store.
Further below in this Section 1, we’ve included a summary of the especially important parts of these Terms (although everything is important and should be read by you).
B. Quick reference to these Terms, click and you shall find:
Please note that the headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.
C. Summary of key terms, AKA very important information
Everything contained in these Terms is important and should be read by you, but we would like to draw your attention especially to the following Sections and the important terms and conditions they contain. These Sections in particular have the potential to affect your interests. It is important that you read the Sections themselves and not rely on the short summaries below.
2. YOUR ACCEPTANCE OF THESE TERMS, AND WHAT THEY CONTAIN
By visiting, using and/or purchasing Products from our Online Store, you (being a user of our Online Store, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content):
Not all of the legal terms and conditions that apply between you and us are set out in this document – some of them are contained in separate documents/policies to avoid this document becoming too long. These other documents/policies are still important terms which form part of the legal contract between you and us (i.e., they form part of the “Terms”), and you should read and understand them before using our Online Store or accessing/using/purchasing any of our Products. These cross-referenced documents/policies include the following:
3. CHANGES TO THESE TERMS
We may update, change or replace any part of these Terms from time to time for a number of reasons, for example to reflect changes to the Online Store and/or our Products, to comply with changes in law or regulation, for security purposes, and/or to reflect changes in our business practices or operations.
Minor changes to these Terms can be made at any time and will be effective as soon as we post the updated version to this page. A minor change means a change that doesn’t substantially affect you, your rights, or our obligations, to your detriment.
If we make any material changes to the Agreement, we will notify you reasonably in advance of any such changes taking effect – this might be via a notification on the Online Store or by some other means e.g., by email. A material change means one that substantially affects you, your rights, or our obligations, to your detriment (though we may sometimes decide to notify you of changes that don’t necessarily fall into this category).
Your continued purchase of, use of, or access to our Online Store/Products following any changes to our Terms taking effect (which, as explained above, either happens immediately on posting, or (for material changes) following a period of notice) represents your acceptance of those changes. If you do not agree to any changes to these Terms, you should stop using our Online Store/Products.
4. ACCURACY, COMPLETENESS AND OMISSIONS
While we make every reasonable effort to ensure information is accurate and up-to-date, occasionally (it happens sorry, we are humans after all!), there may be information on our Online Store or in the provision of our Products that contains typographical errors, inaccuracies or omissions that may for example relate to Product descriptions and images, pricing, promotions, offers, product shipping charges, transit times and availability.
We may correct any errors, inaccuracies or omissions; change or update information; and/or cancel orders if any information on our Online Store (including Product information) is inaccurate at any time. We won’t generally give notice of any corrections/changes/updates but if we take an action which affects an order after you have placed it, we will let you know and, where appropriate, offer you a refund (whether full or partial, depending on the circumstances).
5. MODIFICATIONS TO OUR ONLINE STORE AND PRODUCT PRICES
Prices for our Products are subject to change without notice (except as set out below in this Section 5). Applicable taxes and all additional costs and charges (e.g., shipping charges) will be shown during the checkout process prior to finalising your order.
We may also at any time suspend, modify, or discontinue our Online Store (or any part of it) without notice (except as set out below in this Section 5).
There is an important exception here! For purchases of any of our ‘subscription’ Products, we will of course notify you of any changes in price or operation of the subscription and (where there has been a price change) we will notify you reasonably in advance of the change taking effect. If you do not cancel your subscription before the change takes effect, we will consider that as your acceptance of the change. Remember that subscriptions may be cancelled or modified at any time – see Section 10 below.
We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of our Online Store.
6. OUR PRODUCTS
When it comes to our Products, there are some key things you need to understand and agree to:
7. ACCOUNT & PAYMENT INFORMATION, ACCOUNT SECURITY
If you create an account with us via the Online Store, you agree that you are responsible for keeping your account username and password (your “Login Details”) secure, and you mustn’t share your Login Details with anyone else. We are not liable for any loss or damage arising from your failure to maintain the security of your account and/or Login Details.
Whether you purchase our Products from time to time on a one-off basis or subscribe to a regular delivery of our amazing Products (good for the world, good for people and good for your bum!), you agree to provide current, complete, and accurate purchase and account information (and update that information ASAP if it changes) for all purchases.
You must ensure that all information provided to us for the purpose of processing payments is correct and you are authorised to use the given payment method. You acknowledge that we are entitled to verify the authenticity of the payment information you provide (please note this not only protects us but protects you too!).
Unfortunately, if you do not provide us with accurate and up-to-date information in connection with your account or any Product purchase, we may not be able to fulfill your order or contact you, and we may ultimately suspend or terminate your account (Oh, sad face!).
8. CANCELLING, REFUSING OR LIMITING ORDERS
We may refuse any order you place with us, or limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
If we make a change to or cancel an order, we will attempt to notify you by using the contact information you provided at the time the order was made. If we don’t have accurate and up-to-date information for you, we may not be able to get in touch with you (see Section 7 above).
Wholesalers: We welcome Wholesalers but please only use our Wholesale Portal! We may limit, refuse, reject or prohibit orders, and/or close online accounts that appear in our reasonable judgement to be placed or opened by Wholesalers by means other than our Wholesale Portal.
9. DELIVERY
We try to deliver all orders within the timeframes indicated during the order process, however we cannot guarantee that the third party shipping providers we use will not experience shipping delays or problems.
If more than fourteen (14) days have passed since you received a shipping confirmation email from us, please contact us at wedo@whogivesacrap.org so that we can try to rectify the problem. We ask that you contact us within 2 months of the shipping date, as it’s easier for us to be able to help within this timeframe.
10. SUBSCRIPTIONS
You can subscribe to a regular delivery of our Products.
Subscriptions will re-bill (i.e., you will be charged automatically) at the agreed price and frequency until cancelled or amended. We will email you 3 days before each billing date to check if you’re ready for your next delivery.
If you want to adjust your subscription, you can make changes, add/remove Products, manage your delivery schedule, and even cancel your subscription via your online account.
More information about managing your subscription can be found here.
11. RETURNS & REFUND POLICY
We love our toilet paper, and we hope you do too! If, however, for any reason you are not satisfied with your order, we think that returns and refunds should be easy and hassle-free. For more information, please see our returns policy on our website for Who Gives A Crap and Good Time.
12. OPTIONAL TOOLS
We may provide access to optional third party tools ("Optional Tools") via the Online Store. We do not monitor these Optional Tools, and we have no control or input over them. You agree that we provide access to such Optional Tools “as is” and “as available” without any warranties, representations or conditions of any kind, and without any endorsement.
We will have no liability whatsoever arising from or relating to your use of Optional Tools. Any use by you of Optional Tools accessible via the Online Store is at your own risk and discretion. If the Optional Tools are provided by the relevant third party provider(s) subject to their own terms and conditions, you should ensure that you are familiar with and agree to those terms and conditions before accessing the Optional Tools in question.
13. THIRD PARTY LINKS AND MATERIALS
Sometimes our Online Store may include materials or content from third parties and/or links which may direct you to third party websites. These are third party content, materials and websites (including any information / materials / content / products / services available via those websites) (together “Third Party Content”) and are not affiliated with us in any way.
Your use of Third Party Content may be subject to the relevant third party’s terms and conditions, which you should make sure that you are familiar with and agree to before accessing the Third Party Content in question.
We are not responsible for examining or evaluating any Third Party Content and we do not warrant and will not have any liability for any Third Party Content. Complaints, claims, concerns, or questions regarding Third Party Content should be directed to the relevant third party.
14. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you provide us with submissions (for example, an entry to one of our amazing promotions), Product reviews (and why wouldn’t you, our products are great!), creative ideas, suggestions, proposals, plans, or other materials or contributions (including those made via / posted to our social media pages) (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium (including but not limited to publication on our Online Store or social media pages) any Comments that you provide to us. We are under no obligation to:
We may monitor, edit or remove Comments that we determine are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or which violate any party’s rights (including intellectual property rights) or these Terms.
Your Comments must not violate any right of any third party, including copyright, trade mark, privacy, personality or other personal or proprietary rights, or otherwise breach these Terms (including the matters set out in Section 18 - Prohibited Activities (aka Please Don’t Do It!)). You must not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to your identity or the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.
15. SOCIAL COMMUNITY GUIDELINES
We have a variety of social media channels via which we strive to create communities (see the links to our socials in the footer of our Online Store) where we can share information with each other and have meaningful (and sometimes not-so-meaningful but nevertheless fun-filled and LOL worthy) conversations. Let’s talk about how we make this a fun space for everyone.
We do our best to talk candidly about the topics that are important to you all, listen to your feedback, answer your questions, share information, and provide our perspective as a business. In return, we ask everyone to be respectful of one another.
We encourage and welcome your comments, but we ask that you share your viewpoint in a way that is respectful to us and our followers. We don’t tolerate comments that are inappropriate, off-topic, abusive, harassing, profane, defamatory; that breach intellectual property, privacy, or any other rights; or that promote third party sites, initiatives or products (check out what else we don’t tolerate in Section 18 - Prohibited Activities (aka Please Don’t Do It!). We may reject or remove comments that are not in keeping with our policy and block or ban users/followers who violate this policy. Just play nice, ok?
Also, please keep in mind that we do our best to moderate and respond quickly to your comments and feedback to help ensure that users’ posts comply with our guidelines, but we cannot be responsible for the accuracy or reliability of any comments or materials posted by users.
We know that’s a lot of information, but the basic idea is there is a person behind our posts and there is a person behind every profile (unless it’s a weird robot). So, let’s be kind*.
*We are constantly blown away by the kindness of our community, but we thought it’d be good to have the rules in writing. You know, just to be official.
16. OUR CONTENT (AKA INTELLECTUAL PROPERTY RIGHTS)
We own, or use under license, all intellectual property rights (fancy lawyer talk for protecting what is ours!) in our Online Store and all material and/or content we publish on or via it (including but not limited to rights in the Products offered, our name and logo, branding, images, blog and other content, all code, software, data, information, animations, graphics, music, sound, photographs, video content or text) (collectively the “Good Goods Content”).
Nothing in these Terms or your access and use of our Online Store gives you any rights in the Good Goods Content. In particular, you may not:
17. PRIVACY & PERSONAL INFORMATION
We take our obligations in relation to your privacy seriously. Our processing of any personal information provided to or collected by us through our Online Store is governed by our Privacy Policy here (check it out, we think it’s pretty cool!).
18. PROHIBITED ACTIVITIES (AKA PLEASE DON’T DO IT!)
We don’t like to be the “no” police but there are some things that we have to be clear on that are absolutely unacceptable (for legal or other reasons) when using/accessing/purchasing from our Online Store (including any content/materials on it), our Products, or where engaging with us on social media (collectively referred to as the “Platforms”). In addition to other prohibitions set out elsewhere in these Terms, you must not use the Platforms:
We call all the behaviours listed above “Prohibited Activities” and, if you engage in any of them, we will have the rights set out in Section 21 below.
We know there’s a lot to read in these Terms, we really do appreciate you reading them, and we think you deserve a joke before we jump into some other serious stuff! Here goes…
What did the toilet say to the other toilet?...
…Hi there, you look a bit flushed!
Now, back to it.
19. OUR RESPONSIBILITY TO YOU
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your statutory rights as a consumer.
We are responsible to you for foreseeable loss and damage caused by us. If we do not comply with our obligations under these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract between us or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
Subject always to the two paragraphs above (i.e., those situations when we will be responsible for things), you accept and agree we will not be liable for any damages, claims, expense or other losses which arise out of or in connection with your use of, or inability to use, our Online Store and/or Products, (including if we end your rights under these Terms under Section 21 below).
We do not guarantee that your use of our Online Store will be uninterrupted, timely, secure, or error-free, or that the results that may be obtained from the use of our Online Store will be accurate or reliable. From time to time, we may remove/suspend our Online Store (in whole or part) for indefinite periods of time or cancel at any time, without notice or liability to you.
20. YOUR OBLIGATION TO COMPENSATE US
You agree to compensate us for any cost, demand, proceeding, loss, damages or expense, sustained or incurred by us due to or arising out of your breach of these Terms including any Prohibited Activities on your part.
21. ENDING YOUR RIGHTS UNDER THESE TERMS
While we hope that we never need to do this (because you are all rule-abiding and fabulous human beings!), we may end your rights under these Terms if we discover or have reason to believe that:
Ending your rights under these Terms means that:
If we close your account as described above, we will be entitled to prevent you from opening (or close) any future account you may seek to open.
22. MISCELLANEOUS (I.E., OTHER IMPORTANT TERMS)
Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. What does this mean you ask? It means that if we choose not to enforce a right it does not mean we cannot enforce it later.
Each of the terms and conditions of these Terms operates separately. If any court or competent authority decides any of them to be unlawful, void or unenforceable, the remaining terms and conditions will remain in full force and effect.
We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.
23. GOVERNING LAW & JURISDICTION
For users of our Australian Online Store: these Terms are governed by and will be construed in accordance with the laws of the State of Victoria, in the Commonwealth of Australia.
For users of our UK and EU Online Store: These Terms are governed by and will be construed in accordance with the laws of England & Wales and wherever you live in the UK you can bring claims against us in the English courts. If you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. .
For users of our US Online Store: these Terms are governed by and will be construed in accordance with the laws of the State of California, in the United States of America.
24. FORCE MAJEURE (SOMETIMES THE UNEXPECTED HAPPENS!)
Sometimes the unexpected really does happen (we are looking at you 2020!) and, if it does, we will be excused from performance under these Terms to the extent we are prevented or delayed from performing, in whole or in part, as a result of that unexpected event or series of events. What might be unexpected you may ask? This includes weather conditions, acts of nature, God, war or terrorism, insurrection, riots, civil disorders or rebellion, pandemics, quarantines or embargoes, labour strikes, or other causes beyond our reasonable control. If we are temporarily unable to ship to you a purchased Product because of such an event, we will give you the option of deferring shipment or receiving a refund.
25. CONTACT INFORMATION
We’re here to help! Any questions about these Terms or our Online Store or Products can be sent to us at wedo@whogivesacrap.org. You can also get in touch with us via our contact form here.
