Terms and Conditions

Social Community Guidelines

Last Updated April 2024

1. INTRODUCTION, QUICK REFERENCE (AKA CLICK & YOU SHALL FIND), AND SUMMARY OF KEY TERMS (AKA THE ESPECIALLY IMPORTANT BITS)

A. Introduction – who we are, and what this document does

Welcome! This website is operated in Australia by Good Goods Pty Ltd, in the UK by Who Gives A Crap Limited (Company Number 10334484), and in the US by Who Gives A Crap Limited (although you may know us as Who Gives A Crap or Good Time) (also referred to below as “we”, “our”, “us”, “Good Goods”). 

Here at Good Goods, we like to keep things fun and simple but sometimes to protect you, our fabulous customer, and us, we need to spell things out in detail. This document sets out our house rules, the dos and don’ts, the what and the whatnots, or what the lawyers like to call terms and conditions (“Terms” for short, we told you we like to keep things simple!). 

It’s really important that you read these Terms carefully, and ensure that you understand and agree to them, before using our website/s or mobile sites/apps (together referred to as our “Online Store”) and/or access/use/purchase any of our content, products and/or services (together referred to as our “Products”) from our Online Store. 

Further below in this Section 1, we’ve included a summary of the especially important parts of these Terms (although everything is important and should be read by you). 

B. Quick reference to these Terms, click and you shall find:

1. Introduction, Quick Reference (Aka Click & You Shall Find), And Summary Of Key Terms (Aka The Especially Important Bits)
2. Your Acceptance Of These Terms, And What They Contain
3. Changes To These Terms
4. Accuracy, Completeness And Omissions
5. Modifications To Our Online Store And Product Prices
6. Our Products
7. Account & Payment Information, Account Security
8. Cancelling, Refusing Or Limiting Orders
9. Delivery
10. Subscriptions
11. Returns & Refund Policy
12. Optional Tools
13. Third Party Links And Materials
14. User Comments, Feedback And Other Submissions
15. Social Community Guidelines
16. Our Content (Aka Intellectual Property Rights)
17. Privacy & Personal Information
18. Prohibited Activities (Aka Please Don’t Do It!)
19. Our Responsibility To You
20. Your Obligation To Compensate Us
21. Ending Your Rights Under These Terms
22. Miscellaneous (I.E., Other Important Terms)
23. Governing Law & Jurisdiction
24. Force Majeure (Sometimes The Unexpected Happens!)
25. Contact Information

Please note that the headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

C. Summary of key terms, AKA very important information

Everything contained in these Terms is important and should be read by you, but we would like to draw your attention especially to the following Sections and the important terms and conditions they contain. These Sections in particular have the potential to affect your interests. It is important that you read the Sections themselves and not rely on the short summaries below.

• By visiting, using and/or purchasing Products from our Online Store, you are entering into a legally binding contract and making certain promises to us. Please read Section 2 carefully.
• Prices for our Products are subject to change, and there are some key things you need to know, and agree to, before you purchase any of our Products. Please read Sections 5 and 6 carefully.
• These Terms govern our relationship with consumers (i.e., individuals using our Online Store and Products for personal/non-business purposes). If you are a dealer, reseller, distributor, or wholesaler (referred to together as “Wholesalers”), please head over to our Wholesale portal in your jurisdiction (UK; Australia; US) (“Wholesale Portal”). Different terms and conditions govern our relationship with Wholesalers and so, if we discover that you are a Wholesaler but are accessing our Online Store by means other than the Wholesale Portal, we will have the right to take certain actions. Please read Section 7 carefully.
• If you provide us with submissions, e.g., Product reviews, creative ideas, suggestions, etc., we may freely use and publish those submissions. Please read Section 14 carefully.
• We have a variety of social media channels where we strive to create communities where we can share information with each other and have meaningful conversations. We make this a safe, fun space for everyone, so we have community guidelines that must be complied with. Please read Section 15 carefully.
• We don’t like to be the “no” police but there are some things that are absolutely unacceptable when using/accessing/purchasing from our Online Store (including any content/materials on it), our Products, or when engaging with us on social media. We call these “Prohibited Activities”. Please read Section 18 carefully.
• When you access/use/purchase Products from our Online Store, it’s important that you understand what we are, and are not, responsible for. Please read Section 19 carefully.
• You may be required to compensate us if we suffer losses because you have breached these Terms. Please read Section 20 carefully.
• If you breach these Terms, including if you engage in any Prohibited Activities or violate our community guidelines, we will have certain rights including the right to end your access to our Online Store/Products, and to close your account if you have one. Please read Section 21 carefully.
• To keep everything as simple as possible, we use a single set of Terms in all jurisdictions where our Online Store and Products are available.

2. YOUR ACCEPTANCE OF THESE TERMS, AND WHAT THEY CONTAIN

By visiting, using and/or purchasing Products from our Online Store, you (being a user of our Online Store, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content): 

1. agree to be bound by these Terms (which, as explained below in this Section 2, also include those additional terms and policies referenced and hyperlinked below);
2. represent (i.e., promise) that you are at least the age of majority in your country, state or province of residence, and in all other ways have the legal capacity to enter into these Terms;
3. agree that we may refuse you access to, or provision of, our Online Store for any reason at any time; and
4. agree that a breach of these Terms by you may result in us ending your rights under these Terms, including your access to the Online Store and our provision of Products to you (see Section 21 below). 

Not all of the legal terms and conditions that apply between you and us are set out in this document – some of them are contained in separate documents/policies to avoid this document becoming too long. These other documents/policies are still important terms which form part of the legal contract between you and us (i.e., they form part of the “Terms”), and you should read and understand them before using our Online Store or accessing/using/purchasing any of our Products. These cross-referenced documents/policies include the following:

1. our returns and refunds policy for Who Gives A Crap and Good Time (see also Section 11 below); and
2. the terms and conditions relating to any sales, discounts, or special promotions offered by us from time to time (together “Promotions”). Such terms and conditions will be made available on the relevant page/s of the Online Store during the time the Promotion is made available.

3. CHANGES TO THESE TERMS

We may update, change or replace any part of these Terms from time to time for a number of reasons, for example to reflect changes to the Online Store and/or our Products, to comply with changes in law or regulation, for security purposes, and/or to reflect changes in our business practices or operations.

Minor changes to these Terms can be made at any time and will be effective as soon as we post the updated version to this page. A minor change means a change that doesn’t substantially affect you, your rights, or our obligations, to your detriment. 

If we make any material changes to the Agreement, we will notify you reasonably in advance of any such changes taking effect – this might be via a notification on the Online Store or by some other means e.g., by email. A material change means one that substantially affects you, your rights, or our obligations, to your detriment (though we may sometimes decide to notify you of changes that don’t necessarily fall into this category).  

Your continued purchase of, use of, or access to our Online Store/Products following any changes to our Terms taking effect (which, as explained above, either happens immediately on posting, or (for material changes) following a period of notice) represents your acceptance of those changes. If you do not agree to any changes to these Terms, you should stop using our Online Store/Products. 

4. ACCURACY, COMPLETENESS AND OMISSIONS

While we make every reasonable effort to ensure information is accurate and up-to-date, occasionally (it happens sorry, we are humans after all!), there may be information on our Online Store or in the provision of our Products that contains typographical errors, inaccuracies or omissions that may for example relate to Product descriptions and images, pricing, promotions, offers, product shipping charges, transit times and availability. 

We may correct any errors, inaccuracies or omissions; change or update information; and/or cancel orders if any information on our Online Store (including Product information) is inaccurate at any time. We won’t generally give notice of any corrections/changes/updates but if we take an action which affects an order after you have placed it, we will let you know and, where appropriate, offer you a refund (whether full or partial, depending on the circumstances). 

5. MODIFICATIONS TO OUR ONLINE STORE AND PRODUCT PRICES

Prices for our Products are subject to change without notice (except as set out below in this Section 5). Applicable taxes and all additional costs and charges (e.g., shipping charges) will be shown during the checkout process prior to finalising your order. 

We may also at any time suspend, modify, or discontinue our Online Store (or any part of it) without notice (except as set out below in this Section 5). 

There is an important exception here! For purchases of any of our ‘subscription’ Products, we will of course notify you of any changes in price or operation of the subscription and (where there has been a price change) we will notify you reasonably in advance of the change taking effect. If you do not cancel your subscription before the change takes effect, we will consider that as your acceptance of the change. Remember that subscriptions may be cancelled or modified at any time – see Section 10 below.

We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of our Online Store.

6. OUR PRODUCTS 

When it comes to our Products, there are some key things you need to understand and agree to:

1. We may limit or withdraw the sale of our Products to any person, geographic region and/or jurisdiction as we see fit (and/or as required by applicable law). 
2. We may limit the quantities of any Products that we offer and/or discontinue any Product at any time. 
3. Your placement of an order does not guarantee acceptance of your order by us and we may refuse any order for any reason. 
4. All Products are subject to availability and we may impose limits on any order, reject all or part of an order, and/or discontinue Products without notice, even if you have already placed an order with us (though in that event we would refund you for any unfulfilled part of that order). 
5. All Products are subject to return or exchange in accordance with our Returns & Refund Policy available here.
6. All descriptions of Products or Product pricing are subject to change in accordance with Section 5 above – Modifications to our Online Store and Prices. 
7. We have made every effort to display as accurately as possible the colours and images of our Products that appear in our Online Store, however we cannot guarantee that your computer monitor's display of any colour will be accurate.
8. We do not warrant that the quality of any Products, information, or other material purchased or obtained by you via the Online Store will meet your expectations (more information about our responsibility to you is set out in Section 19 below).
9. Delivery estimates, as the name suggests, are estimates only. Please do not rely upon them as a guaranteed delivery time. 

7. ACCOUNT & PAYMENT INFORMATION, ACCOUNT SECURITY

If you create an account with us via the Online Store, you agree that you are responsible for keeping your account username and password (your “Login Details”) secure, and you mustn’t share your Login Details with anyone else. We are not liable for any loss or damage arising from your failure to maintain the security of your account and/or Login Details.

Whether you purchase our Products from time to time on a one-off basis or subscribe to a regular delivery of our amazing Products (good for the world, good for people and good for your bum!), you agree to provide current, complete, and accurate purchase and account information (and update that information ASAP if it changes) for all purchases. 

You must ensure that all information provided to us for the purpose of processing payments is correct and you are authorised to use the given payment method. You acknowledge that we are entitled to verify the authenticity of the payment information you provide (please note this not only protects us but protects you too!).

Unfortunately, if you do not provide us with accurate and up-to-date information in connection with your account or any Product purchase, we may not be able to fulfill your order or contact you, and we may ultimately suspend or terminate your account (Oh, sad face!). 

8. CANCELLING, REFUSING OR LIMITING ORDERS

We may refuse any order you place with us, or limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. 

If we make a change to or cancel an order, we will attempt to notify you by using the contact information you provided at the time the order was made. If we don’t have accurate and up-to-date information for you, we may not be able to get in touch with you (see Section 7 above).

Wholesalers: We welcome Wholesalers but please only use our Wholesale Portal! We may limit, refuse, reject or prohibit orders, and/or close online accounts that appear in our reasonable judgement to be placed or opened by Wholesalers by means other than our Wholesale Portal. 

9. DELIVERY 

We try to deliver all orders within the timeframes indicated during the order process, however we cannot guarantee that the third party shipping providers we use will not experience shipping delays or problems. 

If more than fourteen (14) days have passed since you received a shipping confirmation email from us, please contact us at wedo@whogivesacrap.org so that we can try to rectify the problem. We ask that you contact us within 2 months of the shipping date, as it’s easier for us to be able to help within this timeframe.

10. SUBSCRIPTIONS

You can subscribe to a regular delivery of our Products. 

Subscriptions will re-bill (i.e., you will be charged automatically) at the agreed price and frequency until cancelled or amended. We will email you 3 days before each billing date to check if you’re ready for your next delivery. 

If you want to adjust your subscription, you can make changes, add/remove Products, manage your delivery schedule, and even cancel your subscription via your online account. 

More information about managing your subscription can be found here. 

11. RETURNS & REFUND POLICY

We love our toilet paper, and we hope you do too! If, however, for any reason you are not satisfied with your order, we think that returns and refunds should be easy and hassle-free. For more information, please see our returns policy on our website for Who Gives A Crap and Good Time. 

12. OPTIONAL TOOLS

We may provide access to optional third party tools ("Optional Tools") via the Online Store. We do not monitor these Optional Tools, and we have no control or input over them. You agree that we provide access to such Optional Tools “as is” and “as available” without any warranties, representations or conditions of any kind, and without any endorsement. 

We will have no liability whatsoever arising from or relating to your use of Optional Tools. Any use by you of Optional Tools accessible via the Online Store is at your own risk and discretion. If the Optional Tools are provided by the relevant third party provider(s) subject to their own terms and conditions, you should ensure that you are familiar with and agree to those terms and conditions before accessing the Optional Tools in question.

13. THIRD PARTY LINKS AND MATERIALS

Sometimes our Online Store may include materials or content from third parties and/or links which may direct you to third party websites. These are third party content, materials and websites (including any information / materials / content / products / services available via those websites) (together “Third Party Content”) and are not affiliated with us in any way. 

Your use of Third Party Content may be subject to the relevant third party’s terms and conditions, which you should make sure that you are familiar with and agree to before accessing the Third Party Content in question. 

We are not responsible for examining or evaluating any Third Party Content and we do not warrant and will not have any liability for any Third Party Content. Complaints, claims, concerns, or questions regarding Third Party Content should be directed to the relevant third party.

14. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you provide us with submissions (for example, an entry to one of our amazing promotions), Product reviews (and why wouldn’t you, our products are great!), creative ideas, suggestions, proposals, plans, or other materials or contributions (including those made via / posted to our social media pages) (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium (including but not limited to publication on our Online Store or social media pages) any Comments that you provide to us. We are under no obligation to: 

1. maintain any Comments in confidence; 
2. pay compensation for any Comments; or 
3. respond to any Comments.

We may monitor, edit or remove Comments that we determine are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or which violate any party’s rights (including intellectual property rights) or these Terms.

Your Comments must not violate any right of any third party, including copyright, trade mark, privacy, personality or other personal or proprietary rights, or otherwise breach these Terms (including the matters set out in Section 18 - Prohibited Activities (aka Please Don’t Do It!)). You must not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to your identity or the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.

15. SOCIAL COMMUNITY GUIDELINES

We have a variety of social media channels via which we strive to create communities (see the links to our socials in the footer of our Online Store) where we can share information with each other and have meaningful (and sometimes not-so-meaningful but nevertheless fun-filled and LOL worthy) conversations. Let’s talk about how we make this a fun space for everyone.

We do our best to talk candidly about the topics that are important to you all, listen to your feedback, answer your questions, share information, and provide our perspective as a business. In return, we ask everyone to be respectful of one another.

We encourage and welcome your comments, but we ask that you share your viewpoint in a way that is respectful to us and our followers. We don’t tolerate comments that are inappropriate, off-topic, abusive, harassing, profane, defamatory; that breach intellectual property, privacy, or any other rights; or that promote third party sites, initiatives or products (check out what else we don’t tolerate in Section 18 - Prohibited Activities (aka Please Don’t Do It!). We may reject or remove comments that are not in keeping with our policy and block or ban users/followers who violate this policy. Just play nice, ok?

Also, please keep in mind that we do our best to moderate and respond quickly to your comments and feedback to help ensure that users’ posts comply with our guidelines, but we cannot be responsible for the accuracy or reliability of any comments or materials posted by users.

We know that’s a lot of information, but the basic idea is there is a person behind our posts and there is a person behind every profile (unless it’s a weird robot). So, let’s be kind*.

*We are constantly blown away by the kindness of our community, but we thought it’d be good to have the rules in writing. You know, just to be official. 

16. OUR CONTENT (AKA INTELLECTUAL PROPERTY RIGHTS)

We own, or use under license, all intellectual property rights (fancy lawyer talk for protecting what is ours!) in our Online Store and all material and/or content we publish on or via it (including but not limited to rights in the Products offered, our name and logo, branding, images, blog and other content, all code, software, data, information, animations, graphics, music, sound, photographs, video content or text) (collectively the “Good Goods Content”). 

Nothing in these Terms or your access and use of our Online Store gives you any rights in the Good Goods Content. In particular, you may not:

1. reproduce, duplicate, copy, share, or re-sell any part of the Good Goods Content or the Online Store; 
2. use the Good Goods Content in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users of the Online Store;
3. remove, obscure, or alter any copyright, patent, trade mark, or other proprietary rights notices affixed to the Good Goods Content; 
4. transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Good Goods Content and/or the Online Store; or
5. access without authority, interfere with, damage or disrupt (a) any part of the Good Goods Content and/or the Online Store; (b) any equipment or network on which the Good Goods Content and/or the Online Store are stored; (c) any software used in the provision of the Good Goods Content and/or the Online Store; or (d) any equipment, network or software owned or used by any third party.

17. PRIVACY & PERSONAL INFORMATION

We take our obligations in relation to your privacy seriously. Our processing of any personal information provided to or collected by us through our Online Store is governed by our Privacy Policy here (check it out, we think it’s pretty cool!). 

18. PROHIBITED ACTIVITIES (AKA PLEASE DON’T DO IT!) 

We don’t like to be the “no” police but there are some things that we have to be clear on that are absolutely unacceptable (for legal or other reasons) when using/accessing/purchasing from our Online Store (including any content/materials on it), our Products, or where engaging with us on social media (collectively referred to as the “Platforms”). In addition to other prohibitions set out elsewhere in these Terms, you must not use the Platforms:

1. for any unlawful purpose (including to solicit others to perform or participate in any unlawful acts);
2. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
3. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
4. to harass, stalk, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
5. to submit false or misleading information or otherwise act in a fraudulent manner;
6. to upload or transmit pirated computer programs, viruses, worms, trojan horses or any other type of malicious or harmful code that will or may be used in any way that will affect the functionality or operation of the Platforms or of any related website, other websites, or the Internet;
7. to collect, track, publish, share or otherwise use without express consent the personal information of others (including but not limited to health information);
8. to spam, phish, pharm, pretext, spider, crawl, or scrape;
9. to refer to, offer, or transmit any product, service, or promotion that is unlawful or which we consider to be inappropriate;
10. for any obscene, profane, lascivious, violent, hate-related, bigotry-related, or immoral purpose; or
11. to interfere with or circumvent the security features of the Platforms or any related website, other websites, or the Internet. 

We call all the behaviours listed above “Prohibited Activities” and, if you engage in any of them, we will have the rights set out in Section 21 below. 

We know there’s a lot to read in these Terms, we really do appreciate you reading them, and we think you deserve a joke before we jump into some other serious stuff! Here goes…

What did the toilet say to the other toilet?...

…Hi there, you look a bit flushed! 

Now, back to it.

19. OUR RESPONSIBILITY TO YOU

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your statutory rights as a consumer. 

We are responsible to you for foreseeable loss and damage caused by us. If we do not comply with our obligations under these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract between us or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

Subject always to the two paragraphs above (i.e., those situations when we will be responsible for things), you accept and agree we will not be liable for any damages, claims, expense or other losses which arise out of or in connection with your use of, or inability to use, our Online Store and/or Products, (including if we end your rights under these Terms under Section 21 below).

We do not guarantee that your use of our Online Store will be uninterrupted, timely, secure, or error-free, or that the results that may be obtained from the use of our Online Store will be accurate or reliable. From time to time, we may remove/suspend our Online Store (in whole or part) for indefinite periods of time or cancel at any time, without notice or liability to you.

20. YOUR OBLIGATION TO COMPENSATE US

You agree to compensate us for any cost, demand, proceeding, loss, damages or expense, sustained or incurred by us due to or arising out of your breach of these Terms including any Prohibited Activities on your part.

21. ENDING YOUR RIGHTS UNDER THESE TERMS

While we hope that we never need to do this (because you are all rule-abiding and fabulous human beings!), we may end your rights under these Terms if we discover or have reason to believe that:

1. you have breached any of our Social Community Guidelines; and/or
2. you have breached any part of these Terms including (without limitation) if you engage in any Prohibited Activities.

Ending your rights under these Terms means that: 

1. we may end your access to our Online Store/Products and close your account if you have one; and
2. you will remain liable for all amounts due to us up to and including the date on which we end your rights. 

If we close your account as described above, we will be entitled to prevent you from opening (or close) any future account you may seek to open. 

22. MISCELLANEOUS (I.E., OTHER IMPORTANT TERMS)

Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. What does this mean you ask? It means that if we choose not to enforce a right it does not mean we cannot enforce it later. 

Each of the terms and conditions of these Terms operates separately. If any court or competent authority decides any of them to be unlawful, void or unenforceable, the remaining terms and conditions will remain in full force and effect. 

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. 

23. GOVERNING LAW & JURISDICTION

For users of our Australian Online Store: these Terms are governed by and will be construed in accordance with the laws of the State of Victoria, in the Commonwealth of Australia.

For users of our UK and EU Online Store: These Terms are governed by and will be construed in accordance with the laws of England & Wales and wherever you live in the UK you can bring claims against us in the English courts. If you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. .

For users of our US Online Store: these Terms are governed by and will be construed in accordance with the laws of the State of California, in the United States of America. 

24. FORCE MAJEURE (SOMETIMES THE UNEXPECTED HAPPENS!)

Sometimes the unexpected really does happen (we are looking at you 2020!) and, if it does, we will be excused from performance under these Terms to the extent we are prevented or delayed from performing, in whole or in part, as a result of that unexpected event or series of events. What might be unexpected you may ask? This includes weather conditions, acts of nature, God, war or terrorism, insurrection, riots, civil disorders or rebellion, pandemics, quarantines or embargoes, labour strikes, or other causes beyond our reasonable control. If we are temporarily unable to ship to you a purchased Product because of such an event, we will give you the option of deferring shipment or receiving a refund.

25. CONTACT INFORMATION

We’re here to help! Any questions about these Terms or our Online Store or Products can be sent to us at wedo@whogivesacrap.org. You can also get in touch with us via our contact form here.