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Privacy Policy

WHO GIVES A CRAP PRIVACY POLICY


Last Updated August 2020



Here at Who Gives A Crap (Who Gives A Crap Inc, State File Number 4904789) (also referred to as “we”, “our”, “us”), we know how much you value your privacy while using our products on the loo, the W.C., the crapper, the lavatory, the restroom, the potty, the throne room, the toilet (whatever you call it, you get the idea!). We want you to know that we give the same level of importance to protecting the personal information that you provide to us when purchasing our products and using our website or mobile site (https://us.whogivesacrap.org/).


Let us be real here we know that reading a privacy policy is not going to keep you on the edge of your seat, but it is a very important document, and we have tried our toilet humour best to keep you entertained. So, bear with us while we let you know how we collect, use, share and manage your personal information.

CONSENT, THE REALLY IMPORTANT LEGAL STUFF

Consent 

 

By providing personal information directly to us and by using our website or our mobile site, you consent to the collection of your personal information by Who Gives A Crap and its use and disclosure in accordance with this Privacy Policy.

 

You warrant that the personal information you provide to us is your own or if you provide us with the personal information of another individual, for example where you advise us to deliver to an address that is not your own or where you refer a friend, you must ensure you obtain the individual’s consent to provide their personal information to us. You agree to take reasonable steps to ensure, where you share the personal information of another individual to us, that they are made aware of the matters set out in this Privacy Policy.

 

You have rights in relation to how we use your personal information, which you can read more about below.

 

Age

By using our website or mobile site you represent that you are at least 16 years of age. We do not knowingly advertise to, or collect personal information from, any individual under the age of 16. If we become aware that we have collected personal information from you and you are under the age of 16, we will suspend any services we are providing to you and delete your personal information immediately.

 

THE PERSONAL INFORMATION WE COLLECT, HOW AND WHY

 

Personal Information We Collect

The following are the kinds of personal information we may collect from you:

  • Account login and contact details such as your name, company name, email address, telephone number, shipping address, billing address.
  • Payment or credit card information.
  • Personal details such as age, date of birth, gender, household size.
  • Gift card recipient and friend referral details such as name, email address, personal information you may include in any personalised message you provide.
  • Purchase history, purchase motivations, personal preferences such as cart contents.
  • Social media details such as Instagram handles, profile name.
  • Images, photos, user generated content.
  • Device information such as IP address, device ID and type, device location, website activity logs, network access, device storage information, referrer, domain, browser type, language, previously visited pages on our website or mobile site, interaction with our website through click behaviour, country, time zone.

How We Do It

We collect this personal information from you when you:

  • Access and use our website and mobile site via the use of Cookies (unfortunately, not the yummy edible kind! Rather the data files placed on your device or computer to track information, see our Cookie Policy for further information), Log Files (which track actions occurring on our website or mobile site), Web Beacons, Tags and Pixels (electronic files used to record information about how you browse our website or mobile site).
  • Create an account, place an order with us via your account or as a guest, click the ‘remember me’ option and/or request a refund.
  • Participate in our promotions.
  • Refer a friend. 
  • Rate and/or review our products.
  • Join our mailing list. 
  • Contact us with an enquiry or complaint.
  • Engage with us on social media.
  • Respond to a survey conducted by us or a third party on our behalf. 

Why We Do It

We collect this personal information from you in order to provide you with our products (which are good for the world, good for people and good for your bum!) and also to:

  • Process your order for our products including verifying your credit card. 
  • Provide you with our products including arranging delivery or a return. 
  • Notify you regarding the status of your order, including abandoned cart notifications.
  • Respond to your enquiry or complaint.
  • Use your image, photo, user generated content to promote our products and services, when you provide your express consent for us to do so via direct message on social media.
  • Verify ratings and/or reviews when you rate or review our products.
  • Update you with news about our store, website and products, special events, promotions and offers when you opt-in to marketing, for example, you may opt-in when making a purchase by leaving the check box selected to receive news and offers from us via email, selecting the check box to receive news and offers from us via phone or by signing up to our mailing list.
  • Personalise our communications to you based on your past purchase history and other information to make your experience more relevant.
  • Engage with you on social media.
  • Screen orders for potential risk or fraud.
  • Improve and optimise our website and mobile site.
  • Market research and analytics to enhance our product offering, to assess the success of our marketing and advertising campaigns, better understand our customers to guide our strategy and decision making and market our products to you.
  • Accounting, audit, legal and internal business purposes.

MARKETING

Sell 

We do not broker or sell your personal information to third parties on the open market. In some cases, we do provide your personal information to third parties to provide you with personalised ads which may be considered a “sale of personal information” under the California Consumer Privacy Act. You can request that we do not do this by clicking on the “Do Not Sell My Personal Info” link on our website and mobile site.

Direct Marketing 

Where we collect your personal information for marketing purposes, we will always give you the opportunity to opt-in or opt-out to receiving such communications via email or telephone. 

At Who Gives A Crap we want to communicate with you only if you want to hear from us (we don’t want to be annoying!) so if you change your mind and no longer wish to receive communications from us, you can: 

  • Follow the opt-out (sometimes also known as “manage subscription” or “unsubscribe”) instruction in the emails we send you.
  • If you have opted into receiving text messages from us and wish to opt out, you can follow the opt-out instruction in that specific text message if you wish to opt-out. 
  • Contact us at privacy@whogivesacrap.org.

If you opt out of receiving marketing communications from us, your personal information will not be used for marketing, but may still be used for the other purposes described in this Privacy Policy (such as fulfillment of orders).

Now you have made it this far, we think you deserve a joke. Why did the toilet paper roll down the hill? …

To get to the bottom!

Targeted Marketing

We also conduct targeted advertising or marketing communications which we believe may be of interest to you through Facebook, Instagram, Google, Bing and/or YouTube. 

You can opt out of targeted advertising by visiting the following websites:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our website or mobile sites data collection and use practices when we see a Do Not Track signal from your browser.

DISCLOSURE TO THIRD PARTIES & CROSS-BORDERS

We share your personal information with our offices around the globe and to third parties, where required, to ensure we are providing the best products and services to you. These third parties include:

  • Service providers or persons who perform functions on our behalf, for example: 
    • Payment gateways, credit card transaction processors.
    • Cloud or other storage providers.
    • Analytics, product tracking and marketing platforms, communications platforms and contractors to process data.
    • Logistics and operations technology platforms and systems to transmit order and other information within our supply chain.
    • Warehouse, distribution and freight companies to fulfil and deliver orders to you.
  • Government regulatory bodies and law enforcement agencies as required, authorised or permitted by law.
  • Our professional advisers.
  • A third party that acquires or intends to acquire Who Gives A Crap or its assets.
  • Anyone else to whom you authorise us to disclose it.

We may also share or publish aggregate information that does not specifically identify you, such as statistical information about how our customers use our products or their demographic characteristics.

We reserve the right to transfer your personal information to and from any country, including Australia, Europe, United Kingdom, United States and the Philippines (where some of our Customer Happiness Team are located). We do this in order to provide our products and services to you, and also to process data and prepare it for processing in accordance with this Privacy Policy. You agree to your personal information being transferred to other countries when you share your data with us. If you later wish to withdraw your consent to this transfer, you can delete your data by contacting us via the details below.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Where we make a disclosure to a third party, we require that the third party agree to comply with relevant privacy laws when processing your personal information. 

Third-party service providers have their own privacy policies, which will apply when they are processing your personal information. For ease, we have set out our main providers in the below table together with a link to their privacy policies (if you would like a full list of our third-party providers to whom your personal information is provided please contact us on the details below). 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled. In particular, certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Third Party

Location

Access their Privacy Policy Here

Shopify – We use Shopify to power our online e-commerce store and provide our products and services to you. Your personal information is stored through Shopify’s data storage, databases and the general Shopify application housed on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). 

Canada

https://www.shopify.com/legal/privacy

Google Inc – We use Google to store and file our documents and we use analytics to understand how customers use our website and data analysis (information used in data analysis is anonymised). You can opt-out of Google analytics here: https://tools.google.com/dlpage/gaoptout

United States

https://www.google.com/intl/en/policies/privacy/

Klaviyo – We use Klaviyo as a segmentation and email marketing tool.

United States

https://www.klaviyo.com/privacy/policy

Stripe – We use Stripe for payment processing and secure storage of customer payment information (including encryption). 

United States

https://stripe.com/au/privacy

Dear Systems – We use Dear Systems as our order and Inventory Management / Fulfillment system.

United Arab Emirates

https://dearsystems.com/privacy-policy/

Zendesk – We use Zendesk as our customer service/ helpdesk platform where all customer queries are received and responded to.

United States

https://www.zendesk.com/company/customers-partners/privacy-policy/

Thankful.ai – We use Thankful.ai as an answer-bot service which responds to customer queries automatically.

United States

https://www.thankful.ai/docs/privacy-policy

Talkable – We use Talkable to power our friend referral program.

United States

https://www.talkable.com/privacy

Yotpo – We use Yotpo to enable to you to be able to review our products.

United Kingdom 

United States 

https://www.yotpo.com/privacy-policy/

Rise.ai – We use Rise.ai to provide you with our gift cards.

Israel

https://d1wr3t1or162si.cloudfront.net/website/Privacy%20Policy.pdf

ReCharge – We use the ReCharge App through Shopify when you purchase a subscription for our products to auto-bill the credit card you provide and process your order. 

United States

https://rechargepayments.com/privacy-policy/

Loqate – We use Loqate to assist you to enter your location and validate your address.

United Kingdom

https://www.loqate.com/en-us/privacy/

Justuno – We use Justuno for website popups and to personalise your experience when using our website or mobile site. 

United States

https://www.justuno.com/legal/privacy-policy/

Once you leave our website or mobile site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

That was tough going there but we appreciate your persistence (kudos to you!) and know that you can make it to the very end of this Privacy Policy.  

YOUR RIGHTS AND IMPORTANT THINGS YOU MIGHT NEED TO KNOW

 

While we have set out your rights throughout this Privacy Policy, we understand that sometimes you just need quick and easy access to the relevant info (similar to when you are reaching frantically for that last emergency loo roll - don’t worry, we have all been there!) 

To ensure you are fully informed and prepared for anything, here are your rights: 

Disclosure of Your Personal Information

You may request that we disclose to you the personal information that we hold about you including details for the immediately preceding 12 months period such as what we collect, how we use it and any third parties with whom we share it.

You may request your personal information in a portable format (structured, commonly used and machine-readable format) so that you can transmit your Personal Data to another entity. 

We may limit or reject your request in certain cases, including without limitation where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, where the rights of other persons would be violated or as required by law.

To make a request contact us via the contact details below.

Huh? That is not Correct 

While we take reasonable measures to ensure that your personal information is complete and up to date, please notify us if your personal information held by us is inaccurate or incomplete. 

You may update or correct your personal information by logging into your account or contacting us with your request via the contact details below.

Please Forget Me

You may request that we delete your personal information that we hold, that is, you can request that we forget you (but we will miss you “insert sad face emoji”!). If you make a request, we will delete your personal information that we hold except for information we are allowed to retain by law. 

Withdrawing Consent & Opting-Out

You may withdraw your consent or opt-out of receiving communications from us at any time. If you withdraw your consent or opt-out, we will no longer send you marketing communications however, we will still communicate with you where it is necessary to complete our contract with you, for example, to fulfil your order for our products. 

What Happens When You Exercise Your Rights

When you exercise any of your rights in relation to your personal information, we will continue to provide you with, insofar as is possible, the same high standard of service as all our customers experience. 

However, you acknowledge that where you do not supply certain information requested by us or request its deletion, we may be delayed or prevented from finalising your order or satisfying your request or enquiry. For example, if you do not provide us with a delivery address, we cannot deliver our product to you until we have an address to deliver to. 

Complaints

If you have a complaint about the way in which we handle your personal information, please contact us via the contact details below.

Verifying it is You

We take privacy seriously here, so when you contact us to make an enquiry or to exercise your rights, we just want to make sure that we're talking to the right person and this means that we may ask you some additional questions. We are sorry if this causes any inconvenience, but it's an important step in making sure your account and personal information remains secure. Thanks in advance for your patience.

SECURITY

We take all reasonable security and organisational measures to make sure your personal information held by us is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.  

We use Secure Sockets Layer (SSL) technology (our online ordering system is the industry standard for encryption technology) to protect your online order information (well that’s fancy!). SSL encrypts all information including your credit card and all personal information passed from you to our checkout and we follow all PCI-DSS requirements.  Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. While we will do our bit, we suggest that you also take appropriate security precautions, in particular when you access the internet via public WI-FI networks or shared computers. 

We must emphasize that no method of transmission over the internet using industry standard technology is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

If we ever experience unauthorized access, disclosure or use of your personal information, rest assured that we have processes in place and will notify you and the relevant government body in accordance with relevant laws. 

RETENTION

Where you provide us with your personal information, we will retain it for our records in order to provide you with our products and services and otherwise for the purposes set out under the section titled “Why We Do It” above. Generally, we will retain your personal information until you ask us to delete it, with the exception of any information that we no longer require will be destroyed securely at the time we no longer require it. 

DISCLAIMER, LINKS TO OTHER WEBSITES

We may make available on our website or mobile site certain opportunities for you and other users to share information online such as on message boards, social media, blogs. Please be aware that whenever you voluntarily disclose personal information online, that information becomes public and can be collected and used by others. We have no control over, and take no responsibility for, the use, storage or dissemination of such publicly disclosed personal information. By posting personal information online in public forums, you may receive unsolicited messages from third parties.

Sometimes our website or mobile site may contain a link to third party websites. We are not responsible for the content or material contained in, or obtained through, any third-party website or for the privacy practices of the third-party website. We suggest that you review the privacy policy of each website or mobile site that you visit.

UPDATING OUR PRIVACY POLICY

Privacy laws and our practices change over time and may result in changes to our Privacy Policy. We reserve the right to modify or vary this Privacy Policy at any time. 

Any changes to this Privacy Policy will be effective upon our publication on our website and will replace any other privacy policy published by us to date. In all cases, your continued use of our services or our website or mobile site after the publication of any modified Privacy Policy indicates your acceptance of the updated Privacy Policy.

Any material changes to this Privacy Policy will be notified to you in a manner that we consider appropriate such as via email (if we have your contact information) or a pop-up when you access our website or mobile site. 

HOW TO SEND A LOVE LETTER (AKA CONTACT US WITH A QUERY OR COMPLAINT)

If you have any enquiries or complaints about your account (including updating your personal information), you can contact our customer service team at wedo@whogivesacrap.org.

If you have any questions or complaints about how we handle your personal information, you can contact our Privacy Officer via email at privacy@whogivesacrap.org.

Or alternatively write us a love letter and send it to Who Gives A Crap Inc, 5042 Wilshire Boulevard #43291, Los Angeles, California, 90036.

We always endeavour to reply to emails as soon as we can and at a minimum, within 14 days. Replies to mail will be processed slower and subject to postal delivery times and delays. We will always endeavour to resolve any query or complaint to your satisfaction.

And that is a wrap on our Privacy Policy, thank you for reading and be sure to visit us again soon!

Toilet paper that builds toilets

We know you'll love our products, but if for any reason you don't, send them back for a full refund.

This promotion only applies to orders of toilet paper (not tissues or paper towels) from new customers. Offer expires 22 April. Can’t be combined with any other discount.

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