FAQ

From us to you

• The Gift Edition? What does that mean?

  We’re all about giving back – to people, to our pals and to the planet. We thought we’d take it to the next level by designing a limited edition that tackles every part of gifting. From wrapping presents with the festive paper, to gifting the rolls themselves, we wanted to make giving back to those in need as easy and joyful as possible.

• I love these wrappers! Who designed them?

  We partnered with the amazingly talented Karan Singh to create 8 illustrations that capture the spirit of giving the best gift ever. And by “best gift ever,” we obviously mean toilet paper.

• I want to reuse the packaging, but where do I start?

  You can start anywhere! We recommend using the TP wrappers to wrap presents, or make festive decor like origami ornaments, garlands or christmas crackers. You can use the inner cores to create small gift boxes, perfect for little treasures. The outer box is a great shortcut for wrapping a bigger gift as well! If you’re not feeling crafty, the gift labels on the rolls make them perfect for stocking stuffers or secret santa gifts.

• Can I send The Gift Edition to my friends and family?

  Please do! Just enter the lucky recipient’s name and address in the deliver details field during checkout. We won’t send a hard copy of the invoice with the delivery. Custom gift notes aren’t possible - sorry!

• Why are the rolls individually wrapped?

  We have to wrap our rolls in something to keep them moisture-free and hygienic.

  We could wrap 6 rolls together (that’s the limit), but we’d need to use a much thicker paper. The net paper used (by weight) to wrap a 6 pack in heavy duty paper vs. six individual rolls in the thin tissue paper we use is effectively the same. The only other option would have been to wrap all 48 rolls in a big outer plastic wrap, which we don’t think is a worthwhile alternative.

• You say you donate 50% of your profits. Where does that money go?

  We work with organisations focusing on improving access to hygiene, water and sanitation in developing countries. In the past, we’ve donated to WaterAid Australia, WaterAid America, Sanergy, Shining Hope For Communities, WaterSHED and Lwala Community Alliance — incredible organisations with deep experience and skill in implementing high impact sanitation projects throughout the developing world. To date, we’ve donated over 8.3 million Aussie dollars. And we’re not stopping there!

• If you fart and no one hears it, did it make a sound?

  The act of a fart leaving one’s bum, no matter how silent, sends air waves into the atmosphere. Thus, regardless of a human’s perception of sound, the physical phenomena of a fart is detectable and measurable by other instruments. In other words, yes. It makes a sound. Sorry, we take farts really seriously.

• What’s the deal with bamboo?

  For bottoms who enjoy the finer things in life, our premium 100% bamboo toilet paper is luxuriously soft and ultra strong, with the added bonus of being made without trees. As with our recycled product, we don’t use any inks, dyes, or scents to make our toilet paper. Plus, we still donate 50% of profits to build toilets for those in need. Win!

  Plantation bamboo is a great sustainable option as it’s naturally fast growing and rapidly renewable. It also uses far less water than trees, produces more oxygen, and doesn’t require herbicides. If cultivated properly, it doesn’t even need replanting (it grows back very quickly after harvesting, as it’s technically a grass). It also doesn't impact native panda habitats. In fact, the species of bamboo we use isn't even eaten by pandas!

• Are the designs also on the actual toilet paper?

  No. It’d look cool, but we don’t want you rubbing any dyes on your bum. The rolls themselves are as white as a winter wonderland.

• Is your toilet paper safe for my composting toilet or septic system?

  Our paper is great for alternative toilets, including composting, and sensitive systems like septic tanks. Our products have been tested for disintegration and “flushability”, and won’t cause any adverse effects from normal use (don’t stick a whole roll down at once).

  If you have a particularly sensitive septic system, we’d suggest asking your manufacturer whether any restrictions apply. For example, we know that some play nicer with 2-ply than with 3-ply, but this varies between systems.

• Can I get these rolls delivered via chimney?

  We’d love to offer chimney delivery, but due to potential fire hazards, the insurance required makes it cost prohibitive. We have no idea how Santa pulls it off. That guy must have some serious venture capital backing.