FREE SHIPPING ON ORDERS OVER $25! Click here for details.
 

We're here to help

Write to us anytime, whether you have questions about our product, our company or you just want to talk sh*@.

help@whogivesacrap.org

Frequently Asked Questions

What's in your toilet paper?

Our toilet paper is made 100% bamboo, making it both super strong and super soft, with the added bonus of being totally forest friendly. We don’t use any chlorine, inks, dyes or weird perfumes in our toilet paper. We just pulp the clean fibres at super high temperatures, ensuring that Who Gives A Crap stays biodegradable, safe in septic tanks and as strong as it is silky soft. And since it’s only tested on the finest human bottoms, our toilet paper is as good for your bum as it is for the planet.

What’s in your tissues and paper towels?

Our forest-friendly tissues & paper towels are made from a blend of bamboo and sugarcane, making them both super strong, and super soft on the nose. Each tissue is 3-ply with 65 tissues stuffed into every box. The paper towels are 2-ply double length rolls, with 120 sheets a pop.

Why use bamboo and sugarcane rather than recycled materials?

We did a lot of sourcing work and experimenting before settling on the bamboo and sugarcane ingredients we use for our products. Plantation bamboo is a great sustainable option as it’s naturally fast growing and rapidly renewable. It also uses far less water than trees, produces more oxygen, and doesn’t require herbicides. If cultivated properly, it doesn’t even need replanting (it grows back very quickly after harvesting, as it’s technically a grass).

We also use a by-product from the sugarcane producing industry called ‘bagasse’. It’s a dry, pulpy residue leftover after the extraction of juice from sugarcane and it’s a substance that would otherwise go to waste.

Why do you package your toilet paper the way you do?

We need to wrap rolls to keep them moisture free and hygienic - unfortunately we can’t just put them in a cardboard box unwrapped. We’ve explored a number of other options—wrapping 6-packs in paper, wrapping the whole bunch in plastic, etc.—wrapping each roll in paper made the most sense, economically, environmentally and from a design perspective. But, to fully offset the extra paper we’ve used, we’ve trimmed about 1mm off of each sheet of toilet paper—we bet you didn’t even notice!

Where is your stuff made?

We're an Australian-owned company, but our primary mission is to improve the lives of people in the developing world. With that in mind, we choose to produce our toilet paper in China. Don’t forget that, while large, it’s still a developing country with over 200 million people living below the global poverty line. We help to create jobs for our partners there instead of having a machine carry out the same task closer to home.

For our US launch, we’ve sea freighted containers of stock into CA and are distributing from there. Don’t worry, we’re not flying your toilet paper orders over from Australia!

What's the deal with free shipping?

We ship orders over $25 for free within the contiguous US, and to Canada for a rate of $8 per package*. Sorry, we don't ship to Alaska or Hawaii.

For orders less than $25, shipping to the US costs $6 and to Canada is $14.

*What’s a package? Glad you asked. For deliveries to our friends in the North we pay shipping on each individual package we send out. Depending on the size of your order and how heavy it is, we might need to ship the items as one, two, or a number of separate packages, and charge for each. This will all be worked out at the checkout so you can see how much we’re charging before you confirm your order. If you have any questions please email us at help@whogivesacrap.org!

Why don’t you have Paypal?

We're looking into Paypal as an option but at the moment, we don't support it due to the excessively high merchant fees Paypal charges compared with our current payments provider. Ultimately, we want to keep our fees as low as possible so we can build more toilets! At this stage, we can only accept credit card payments via the website.

How do you keep my credit card details secure when I’m ordering online?

All of our transactions are processed by a company called Stripe through their secure online payments portal.

Stripe is one of the leading global platforms for online payments processing and security is a top priority. Our staff don't even have access to the credit card details of our customers, as these are retained and secured only by Stripe. You can find more about their security measures here.

My order didn’t arrive! Now what?

We make every effort to get your Who Gives A Crap to you ASAP. However, sometimes stuff-ups do happen! If more than ten business days have passed since you received a shipping confirmation email from us, please contact us at help@whogivesacrap.org so that we can rectify the problem. You must contact us within 2 months of the shipping date for us to be able to help.

My order arrived damaged, how do I get a replacement?

If there’s anything wrong with your order when it arrives at your door, we want to hear about it.

Please contact our support team by emailing help@whogivesacrap.org as soon as your order is delivered and let us know what the problem is. Any photos you can provide will help us work out what’s gone wrong, and improve the way we do things to avoid similar problems in future.

What’s your policy on refunds?

We love our products, and we hope you do too! However, if for any reason you are not satisfied with your Who Gives A Crap, we think that refunds should be easy and hassle-free.

If you’re not happy with your product and would like a refund, please email help@whogivesacrap.org within 30 days of receiving your product and we’ll arrange a full refund. We'll even cover the cost of return postage. Please specify your order number (you can find it in your order confirmation email) and tell us what the problem is so we can do our best to fix it for next time.

Please note we can only accept boxes for return that are ‘largely unused’. If more than 25% of any box of product has been used up, then unfortunately we can’t accept the return and can’t give a refund.

How do I send you love letters?

We love receiving love letters, you can send them to this address: 349 W. 21 St #B New York, NY 10011

We know you'll love our products, but if for any reason you don't, send them back for a full refund.